Horus Casino FAQ

Frequently asked questions about Horus Online Casino

  1. How do I create an account and how do I log in?

Just click on LOGIN / CREATE AN ACCOUNT in the top right corner of the website

You can then click on the REMEMBER ME button so that you do not have to type in your data again and again. But don't do that on the computer that you share with someone else, such as minors or in public places. 

  1. How can I correct my personal data?

Log in, click on “My Profile”, on the “Profile” tab you can change some personal data. In case you want to change more of what is allowed, contact [email protected] and write in detail what you want to change.

  1. How can I change my password?

Log in, click on “my profile”. You can change your password on the “My Profile” tab.

  1. I have forgotten my password. How do I get a new one?

Click on “Login / Create an account” and then “Can't access your account?” top right. Type in your username and captcha and then click “recover”.

  1. Why am I logged out after a while?

You will be logged out of the system if you are inactive for a few minutes. It is done for security reasons.

  1. How can I limit some games for myself?

Log in, click on “My Profile”, on the “Profile” tab, then go to the “Limits” tab. Please note the following: It can take up to 7 days before you can activate the prohibited playgroup again.

  1. Where can I read the privacy policy and terms of use?

You can find these documents at the bottom of the website.

  1. I think I play too much. What should I do?

The first step: imagine the limits. Log in, click on “My Profile”, on the “Profile” tab, then go to the “Limits” tab. You can have some games banned and you can also set a wagering limit. You can also set a warning: you will always be warned how much game time you have left.

If you feel you need help, please contact our advisors.

  1. How's my money at Horus Casino protected?

We use SSL encryption and your money is well protected. 

  1.  Which deposit options are possible?

Look at the bottom right: you will see the “Deposits” tab - click on it.

  1. Which payout options are possible?

Look at the bottom right: there you will see the tab “Withdrawals” - click on it. You can find all the information about it there.

  1.  How can you deposit and withdraw the money?

Log in, click on “Cashier”, go to the “Deposit” or “Spend” tab (DEPOSIT or WITHDRAW), then choose the payment method and type in the amount. Please note that each method has its own specifics and all information is available after you choose the method.

  1. Why should I send copies of my documents when paying out?

You need to send us a copy of your ID so that we can be sure that you are authorized to submit this application and make the payout. This is common practice in online casinos and is for your safety.

  1.  How do I transfer my money between games?

You don't need to transfer the money between games, our system does it automatically.

  1.  Can i play for free?

Yes. Open the game you want to play and click “PLAY FOR FUN”. You don't need to register or be logged in to play for free. These are Horus games in demo versions.

  1. Where can I read the rules of the game?

Click on the character of the game you want to play. On the thumbnail that opens, click on "GAME RULES".

If you are already playing the game, click on "GAME RULES" above the game screen.

  1.  My live roulette bet was not accepted, what should I do?

If you were able to place bets on live roulette, your wager amount was most likely less than the minimum wagering requirement. Please refer to the “Limits” table.

If you haven't been able to place bets on live roulette, most likely your time is up. Please pay attention to timers.

  1. Where can I see the progress of the game?

Go to your account, click on “MY PROFILE” and then click on “GAME HISTORY”.

  1. I think the result of my game is unfair, where can I complain?

Go to your account, click on “MY PROFILE” and then click on “GAME HISTORY”. You can find the history of every game you've played here. If you cannot find the game, please write an email, describe as many details of the game as possible and send this message to [email protected].

  1.  I think the game of poker was unfair, what can I do?

If you think a group of players have teamed up against you, please let us know at [email protected]. Please try to give us as many details about the game as possible (table name, time, mobile phone number, nicknames of the players ...).

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